اعرف المزيد عن خدمات الطب عن بعد
:تشمل خدمات الطب عن بعد
24x7 access to virtual consultation with general practitioners
Triage, diagnosis, medical advice, and follow-up care for acute and chronic care
Guidance and recommendation on preventive and self-care
Teleconsultation through call and video
Medication prescription, when applicable (OTC, antibiotics, chronic conditions medicines)
Medication delivery, where available
Multilingual service (Arabic, English, Hindi, and Urdu)
Tele-referral to specialist where applicable and appointment booking at the nearest provider as appropriate
Situations you can use Teleconsultation for
How it works
Our Complaint Policy
We appreciate any feedback or concerns you may have, and we have a Complaint Policy in place to guarantee that issues are addressed openly and honestly.
If you have a complaint, please call our toll-free number 800 878362 or email us at complaints@trudoc.ae at any time. As a patient, you have the option of filing a complaint with TruDoc directly, or alternatively with Health Authority – Abu Dhabi through the Abu Dhabi Government Contact Centre toll-free number 800 555.
We pledge to resolve all complaints within 5 days and to acknowledge all written complaints within 3 working days. If the nature of the complaint prevents us from resolving it within 5 days, we will notify you of the delay. On your request, we will notify you of the activities that will be done in response to your complaint.
We fully adhere to Health Authority – Abu Dhabi’s standards for patient rights and responsibilities and aim to provide you with the reassurance that your complaint will be acted upon promptly and fairly as per our Complaint Policy.
FAQs
FAQ's
Yes, our practitioners can offer consultation remotely. This can be done in one of the following
ways:
. chat
. audio call
. video call
Yes, if medication needs to be prescribed for treatment of your condition, it can be done through tele prescription.
Once the medicine is prescribed, the prescription can be sent to you via email. Alternatively, the medication can be delivered to you through one of our pharmacy partners.
If needed, our doctors can issue a referral letter for a specialist, for further management your condition.
Yes, our care coordinator can assist you in booking an appointment at your preferred facility with a specialist or a GP.
Yes, chronic prescriptions can be refilled for up to 3 months.
No, as per DOH regulations, controlled medication cannot be prescribed via teleconsultation.
TruDoc does not cater to emergency condition. Please visit your nearest Emergency Room in such circumstances.