الطب عن بعد في أبوظبي

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اعرف المزيد عن خدمات الطب عن بعد

:تشمل خدمات الطب عن بعد

 24x7 access to virtual consultation with general practitioners

Triage, diagnosis, medical advice, and follow-up care for acute and chronic care

Guidance and recommendation on preventive and self-care

Teleconsultation through call and video

 Medication prescription, when applicable (OTC, antibiotics, chronic conditions medicines)

 Medication delivery, where available

 Multilingual service (Arabic, English, Hindi, and Urdu)

Tele-referral to specialist where applicable and appointment booking at the nearest provider as appropriate

Situations you can use Teleconsultation for

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Preventive care and general medical advice

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Respiratory

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Chronic conditions

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Digestive

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Skin

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Musculoskeletal

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Genitourinary

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Eye

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Systemic

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Ear-Nose-Throat

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Obstetrics/ Gynaecology

How it works

Our Complaint Policy

We appreciate any feedback or concerns you may have, and we have a Complaint Policy in place to guarantee that issues are addressed openly and honestly.

If you have a complaint, please call our toll-free number 800 878362 or email us at complaints@trudoc.ae at any time. As a patient, you have the option of filing a complaint with TruDoc directly, or alternatively with Health Authority – Abu Dhabi through the Abu Dhabi Government Contact Centre toll-free number 800 555.

We pledge to resolve all complaints within 5 days and to acknowledge all written complaints within 3 working days. If the nature of the complaint prevents us from resolving it within 5 days, we will notify you of the delay. On your request, we will notify you of the activities that will be done in response to your complaint.

We fully adhere to Health Authority – Abu Dhabi’s standards for patient rights and responsibilities and aim to provide you with the reassurance that your complaint will be acted upon promptly and fairly as per our Complaint Policy.

FAQs

FAQ's

Do TruDoc practitioners offer teleconsultation?

Yes, our practitioners can offer consultation remotely. This can be done in one of the following
ways:
. chat
. audio call
. video call

Can I get a prescription, if needed, for treatment of my condition?
How do I get the medication?
What if my condition requires a specialist’s assessment?
Is it possible to book a doctor’s appointment at a clinic or a hospital?
Can I get prescription refills for my chronic medications?
Can controlled medicines be prescribed through tele consultation?
What if I have an emergency health condition?

TruDoc operates in Abu Dhabi as a Health Facility under the License Number MF7305

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Trade license 803348 (Dubai)

Health Facility License Number MF7305 (Abu Dhabi)

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