TruDoc Healthcare LLC (“TruDoc” “we” or “us”) is committed to ensuring that your privacy is protected, and it is the policy of TruDoc to comply with all local and international Data Protection & Privacy laws and regulations. TruDoc understands the importance of safeguarding the security and integrity of all personal information submitted to it via this website.
By visiting the Site or using our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site and Services, and any dispute over privacy is subject to this Policy and our Terms, including its applicable limitations on damages and the resolution of disputes. The TruDoc Terms of Service are incorporated by reference into this Policy.
WHAT INFORMATION DO WE COLLECT ABOUT YOU AND WHY?
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services.
Information We Collect Directly from You.
Users may browse the informational areas of the Site without registering with. However, registration is required to use the Services on our mobile application. Once a Patient has registered with us and subscribed to our Services, the Healthcare Provider can then invite Patients to use the Services. After receiving an invite, the Patient would then need to register for a TruDoc account to use the Services.
Patient Registration. Patients must provide certain information, including: name, date of birth, gender, national ID, email and mobile phone, as well as a password. We may also collect certain optional information, including: country, city, picture and communications preferences. In addition, the Patient can communicate other health-related information to the Healthcare Provider during a video consultation via the TruDoc app.
Other. We also collect other information that you submit on our Site, such as comments and blog postings (see “User Generated Content” section below). You must submit your name to post a comment to our blog and you may submit other optional information as well.
Information We Collect from Healthcare Providers. Certain features and Services are available to patients because their Healthcare Providers use our Services. Healthcare Providers may provide patient names and e-mail addresses to us so we may communicate with patients on their behalf about the availability of certain Services.
HOW WE USE YOUR INFORMATION
All information shared with our authorized personnel/staff/representatives is strictly confidential. We shall not disclose any information without your consent unless so required under law. However, in the event of any requirement pertaining to your care or additional services thereto, we may need to discuss your case with another healthcare provider or service provider, subject to your consent.
We use the information that we gather about you for the following purposes:
To provide our Services.
To communicate with you about your use of our Services, to respond to your inquiries, to provide technical support and assistance and for other customer service purposes.
To communicate with you regarding the availability of Services on behalf of your Healthcare Provider, otherwise, we do not market to Patients.
To send you reminders and other information related to your care on behalf of your Healthcare Provider.
To tailor the content and information that we may send or display, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.
To send offers and other promotional communications to Healthcare Providers;
To display advertising on our Site.
To better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve our Site and Services and respond to user desires and preferences, and for other research and analytical purposes.
HOW WE SHARE YOUR INFORMATION
We may share the information that we collect about you, including personally identifiable information, as follows:
Healthcare Providers. As a Patient, your information will be shared with Healthcare Providers as directed and consented to by you. Our Services make your Assessments and related information available to your Healthcare Provider. We will not make information available to Healthcare Providers other than those with whom you have requested that we share your Assessments. This Policy does not address how Healthcare Providers will use and disclose information obtained using TruDoc. If you would like this information, you should ask your Healthcare Provider directly for a copy of his/her Notice of Privacy Practices.
Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or if we are a part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other Company.
In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena in compliance with applicable privacy laws.
Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse public areas of the Site, but the Services will not function.
Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
PATIENT HEALTH INFORMATION
The privacy and security of Patients’ individually identifiable health information provided to TruDoc in connection with Services may be protected by UAE federal law and emirate specific law, including but not limited to UAE Federal Law No. 2 of 2019 concerning the use of information and communication technology in the area of law, Federal Law No. 7 of 1975 Concerning the Practice of Human Medicine Profession, The Ministry of Health Code of Conduct 1988, Dubai Healthcare City Governing Regulation No. 7 of 2008, The Health Authority Abu Dhabi’s Data Standards, and their regulations and codes, because TruDoc provides Services to health care providers. This health information is “protected health information” (“PHI”). PHI may be used and disclosed by TruDoc as necessary to provide Services, for our own management and operations, to meet our legal obligations, and for any other purpose for which Patients have given consent. We may share PHI with third parties for these purposes in compliance with applicable law. We may de-identify PHI and aggregate it for purposes of monitoring and improving our products and services, for benchmarking purposes, and to provide customized services or technologies our customers.
SECURITY OF YOUR PERSONAL INFORMATION
We have implemented reasonable technical, physical, administrative, and organizational safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. We will not share any debit/credit card details to third parties.
Access to Your Personal Information
You may modify registration information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.
Our contact center will provide a PHYSICIAN ASSESSMENT of your condition. This assessment is not designed to replace the EMERGENCY NUMBER or an EMERGENCY ROOM for a TRUE EMERGENCY.
We may send periodic promotional or informational emails to Healthcare Providers. Healthcare Providers may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.
We encourage you to contact us if you have any questions or concerns regarding the privacy aspects of our Services or would like to make a complaint. You may write us at firstname.lastname@example.org Attention: Privacy Officer.
CHANGES TO THIS POLICY
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on this page. If we make any changes to this Policy that materially affect our practices with regard to the personal information, we have previously collected from you, we will endeavor to provide you with notice in advance of such change, such as by highlighting the change on our Site, or emailing the email address of record for your account.