FAQs

General FAQs

What is TruDoc 24x7?

TruDoc 24x7 is the 1st Population Health Management solution in the Middle East that combines next-generation telemedicine, telemonitoring and home health to provide you with immediate access to highly trained, DHA licensed doctors and wellness experts for healthy, acute and chronic condition management and advice via voice/video calls, as well as on-site doctor visits, on-site and virtual clinics. You can talk to our full-time doctors and wellness experts from anywhere in the world, whether you are at home, at the office, on a business trip or on vacation.

We offer a true healthcare solution for you and your family to speak to unbiased, full-time doctors who will manage your condition and guide you to the nearest facilities if needed. Our doctors follow Evidence Based Medicine based on NHS International Guidelines.

TruDoc 24x7 provides consumers with a true 24x7 Population Health Management solution.

How can I register for TruDoc 24x7’s services?
What does the service cover?
Why should I call TruDoc 24x7?
What are the benefits of getting my healthcare services through TruDoc 24x7?
Do my family members have access to this service?
Do you have specialist consultants?
How secure is my health record and my medical history?

Virtual Consultation FAQs

What is the average waiting time for a call?

If the call is not answered within 30 seconds, we will call you back within 15 minutes. If you don’t receive a call from our side, please let us know and we will investigate and get back to you in writing as to why you were not called back. We take our customer complaints seriously and will take necessary corrective actions to improve our services.

Can you prescribe medication over the phone?
Do you deliver medication?
Does your doctor prescribe antibiotics over the phone?
Can TruDoc 24x7 prescribe chronic medications through the virtual consultation?
Can you send the prescription?
What is the cost of the Over-The-Counter Medication you recommend?
Can you help me with referrals?
Could you provide me with the name of the best facility/ hospital I could go to?
Does insurance cover the service?
Do you have female and male doctors?
I would like to speak to an Arabic/Hindi doctor?
Do you handle emergencies?
What if I have concerns regarding the credentials of the Doctors I was speaking to?

Face-to-Face FAQs

Can TruDoc 24x7 provide doctor home visits?

Yes, for now applicable only in Dubai. Please find the below pricing per visit:
• During daytime (8:00am to 8:00pm) – AED 750/visit
• During night-time & weekend (8:00pm to 8:00am) – AED 900/visit

What is the Hospital at Home® Program and how much it will cost to enrol in this program?

TruDoc 24x7’s Hospital at Home® program, licensed by the Johns Hopkins University, allows chronic and acute patients to be monitored and treated in the comfort of their homes and/or offices while saving approximately 50 percent of alternative cost. The service offered gives members immediate access to highly trained and licensed doctors and wellness experts at any time, 365 days a year, without the need to make an appointment or wait in an emergency room queue. The patient’s Hospital at Home medical team includes doctors, wellness advisers, nurses, case managers and physiotherapist who come to the patient’s home to provide medical care.

Some of the benefits of our program include high patient and caregiver satisfaction, reduced unnecessary hospital readmissions, reduced average hospital length of stay, better clinical outcomes, fewer complications than hospital stays and less stress for family members.

Low Risk

Medium Risk

High Risk

Acute or Chronic / Post-op High Risk with Daily Nurse Visit

Acute on Chronic / Post-op High Risk with 12-hour Home Nursing

Acute on Chronic / Post-op High Risk with 24-hour Home Nursing

TOTAL per patient per month

AED 1,500

AED 2,500

AED 3,500

AED 9,000

AED 12,000

AED 15,000

TOTAL per patient per year

AED 18,000

AED 30,000

AED 42,000

AED 108,000

AED 144,000

AED 180,000

As this service is not covered by your insurance provider, there is a certain fee that should be paid by the member on a monthly basis. Please find the below pricing:

For more information about this program, please contact our call center at 800 878362.

 

Service Subscription FAQs

Individual Subscriptions Plans

What are the Individual Subscriptions?

Individual Subscriptions are offered to persons who want to pay for the TruDoc24x7 Healthcare Services themselves, without the coverage of an insurance company or an employer.

What are the Individuals Subscriptions Fees?
Is there a limit for the Medical Consultations I get?
Can I include my family in this plan?

Billing

How can I pay? / Payment Methods

You can pay using PayPal service, right from TruDoc24x7 App.

How can I get billing assistance?
How can I cancel my subscription?
What is your Cancelation Policy?
How can I upgrade to the Annual Plan?
What happens when my subscription ends?

Mobile App FAQs

TruDoc24x7 App

The App doesn’t work.

If the app doesn’t work probably, try the following:
• Check your Google Play or App Store if you are using the last updated app version, if not, please update to the latest version.
• Try to uninstall and reinstall the app again.

I can’t find the App in my App store.
Do I need an internet connection to use the TruDoc mobile app?
What if my connection is weak and I need to call a Doctor?
What happens if my call got disconnected?
Video call picture froze mid-call.
I can’t hear or see the Doctor.
The call quality is very poor; the video keeps buffering and the audio is distorted.
Can I still use the app when I’m out of the country?

Virtual Clinic FAQs

Virtual Clinic App

What is Health & Wellness Virtual Clinic?

With TruDoc 24x7’s Health & Wellness Virtual Clinic, you can have a video consultation with highly trained and licensed doctors and wellness experts and at the same time take your readings using easy-to-use, integrated smart devices. Your readings will sync to our call center where our doctors are available 24x7, monitoring your readings. You will now be able to speak to our full-time doctors and wellness experts to get reliable and ethical medical advice based on Evidence Based Medicine.

How do I connect to the Doctor?
What do I do in case the call doesn’t go through?
What do I do if the call gets disconnected before I have completed my consultation?
What do I do if my video freezes mid-call?
Video call picture froze mid-call.What do I do if I cannot hear the doctor?
What do I do if the call quality is very poor, with video cutting and audio distortion?

Copyright © 2019 TRUDOC HEALTH CARE L.L.C Trade License # 803348.

All Rights Reserved. Designed & Developed by TruDoc 24x7