TruDoc 24x7 is the 1st Population Health Management solution in the Middle East that combines next-generation telemedicine, telemonitoring and home health to provide you with immediate access to highly trained, licensed doctors and wellness experts for healthy, acute and chronic condition management and advice via voice/video calls, live chat as well as on-site doctor visits and clinics. You can talk to our full-time doctors and wellness experts from anywhere in the world, whether you are at home, at the office, on a business trip or on vacation.
We offer a true healthcare solution for you and your family to speak to unbiased, full-time doctors who will manage your condition and guide you to the nearest facilities if needed. Our doctors follow Evidence Based Medicine based on NHS International guidelines.
TruDoc 24x7 provides consumers with a true 24x7 Population Health Management solution.
Virtual Consultation FAQs
If the call is not answered within 30 seconds, we will call you back within 15 minutes. If we do not, please let us know and we will investigate and get back to you in writing as to why you were not called back. We take our customer complaints seriously and will take necessary corrective actions to improve our services.
Yes, for now applicable only in Dubai. Please find the below pricing per visit:
• During day time (8:00am to 8:00pm) – AED 750/ visit
• During night time (8:00pm to 8:00am) – AED 900/ visit
TruDoc 24x7’s Hospital at Home® program, licensed by the Johns Hopkins University, allows chronic and acute patients to be monitored and treated in the comfort of their homes and/or offices while saving approximately 50 percent of alternative cost. The service offered gives members immediate access to highly trained and licensed doctors and wellness experts at any time, 365 days a year, without the need to make an appointment or wait in an emergency room queue. The patient’s Hospital at Home medical team includes doctors, wellness advisers, nurses, case managers and physiotherapist who come to the patient’s home to provide medical care. Some of the benefits of our program include high patient and caregiver satisfaction, reduced unnecessary hospital readmissions, reduced average hospital length of stay, better clinical outcomes, fewer complications than hospital stays and less stress for family members.
As this service is not covered by your insurance provider, there is a certain fee that should be paid by the member on a monthly basis. Please find the below pricing:
|Low Risk||Medium Risk||High Risk||Acute or Chronic / Post-op High Risk with Daily Nurse Visit||Acute on Chronic / Post-op High Risk with 12 hour Home Nursing||Acute on Chronic / Post-op High Risk with 24 hour Home Nursing|
|TOTAL per patient per month||AED 4,000||AED 5,750||AED 6,250||AED 16,500||AED 29,000||AED 41,000|
|TOTAL per patient per year||AED 48,000||AED 69,000||AED 75,000||AED 198,000||AED 348,000||AED 492,000|
For more information about this program, please contact our call center at 800-878362.
Service Subscription FAQs
Individual Subscriptions Plans
Individual Subscriptions are offered to persons who want to pay for the TruDoc24x7 Healthcare Services themselves, without the coverage of an insurance company or an employer.
You can pay using PayPal service, right from TruDoc24x7 App.
Mobile App FAQs
If the app doesn’t work probably, try the following:
- Try to update the App
- Restart our device.
- Try to uninstall and reinstall the app again.
If the problem still exists, contact our Technical Support Team 24x7 at our toll-free number 800878362.
OR via email firstname.lastname@example.org or email@example.com