TruDoc 24x7 is the 1st Population Health Management solution in the Middle East that combines next-generation telemedicine, telemonitoring and home health to provide you with immediate access to highly trained, DHA licensed doctors and wellness experts for healthy, acute and chronic condition management and advice via voice/video calls, as well as on-site doctor visits, on-site and virtual clinics. You can talk to our full-time doctors and wellness experts from anywhere in the world, whether you are at home, at the office, on a business trip or on vacation.
We offer a true healthcare solution for you and your family to speak to unbiased, full-time doctors who will manage your condition and guide you to the nearest facilities if needed. Our doctors follow Evidence Based Medicine based on NHS International Guidelines.
TruDoc 24x7 provides consumers with a true 24x7 Population Health Management solution.
Virtual Consultation FAQs
If the call is not answered within 30 seconds, we will call you back within 15 minutes. If you don’t receive a call from our side, please let us know and we will investigate and get back to you in writing as to why you were not called back. We take our customer complaints seriously and will take necessary corrective actions to improve our services.
Yes, for now applicable only in Dubai. Please find the below pricing per visit:
• During daytime (8:00am to 8:00pm) – AED 750/visit
• During night-time & weekend (8:00pm to 8:00am) – AED 900/visit
TruDoc 24x7’s Hospital at Home® program, licensed by the Johns Hopkins University, allows chronic and acute patients to be monitored and treated in the comfort of their homes and/or offices while saving approximately 50 percent of alternative cost. The service offered gives members immediate access to highly trained and licensed doctors and wellness experts at any time, 365 days a year, without the need to make an appointment or wait in an emergency room queue. The patient’s Hospital at Home medical team includes doctors, wellness advisers, nurses, case managers and physiotherapist who come to the patient’s home to provide medical care.
Some of the benefits of our program include high patient and caregiver satisfaction, reduced unnecessary hospital readmissions, reduced average hospital length of stay, better clinical outcomes, fewer complications than hospital stays and less stress for family members.
Acute or Chronic / Post-op High Risk with Daily Nurse Visit
Acute on Chronic / Post-op High Risk with 12-hour Home Nursing
Acute on Chronic / Post-op High Risk with 24-hour Home Nursing
TOTAL per patient per month
TOTAL per patient per year
As this service is not covered by your insurance provider, there is a certain fee that should be paid by the member on a monthly basis. Please find the below pricing:
For more information about this program, please contact our call center at 800 878362.
Service Subscription FAQs
Individual Subscriptions Plans
Individual Subscriptions are offered to persons who want to pay for the TruDoc24x7 Healthcare Services themselves, without the coverage of an insurance company or an employer.
You can pay using PayPal service, right from TruDoc24x7 App.
Mobile App FAQs
If the app doesn’t work probably, try the following:
• Check your Google Play or App Store if you are using the last updated app version, if not, please update to the latest version.
• Try to uninstall and reinstall the app again.
Virtual Clinic FAQs
Virtual Clinic App
With TruDoc 24x7’s Health & Wellness Virtual Clinic, you can have a video consultation with highly trained and licensed doctors and wellness experts and at the same time take your readings using easy-to-use, integrated smart devices. Your readings will sync to our call center where our doctors are available 24x7, monitoring your readings. You will now be able to speak to our full-time doctors and wellness experts to get reliable and ethical medical advice based on Evidence Based Medicine.