Complaint Policy

We appreciate any feedback or concerns you may have, and we have a Complaint Policy in place to guarantee that issues are addressed openly and honestly.

If you have a complaint, please call our toll-free number 800 878362 or email us at complaints@trudoc.ae at any time. As a patient, you have the option of filing a complaint with TruDoc directly, or alternatively with Health Authority – Abu Dhabi through the Abu Dhabi Government Contact Centre toll-free number 800 555.

We pledge to resolve all complaints within 5 days and to acknowledge all written complaints within three working days. If the nature of the complaint prevents us from resolving it within 5 days, we will notify you of the delay. On your request, we will notify you of the activities that will be done in response to your complaint.

We fully adhere to Health Authority – Abu Dhabi’s standards for patient rights and responsibilities and aim to provide you with the reassurance that your complaint will be acted upon promptly and fairly as per our Complaint Policy.

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